How Quickly Should You Be Responding to Customers?

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Probably faster than you think. With emails and texting, clients are expecting faster responses than ever. No matter which customer you’re targeting, your success will be largely determined by your response time.

The following graph by Edison Research shows that as many as sixty percent of the public expects a response within 24 hours.

Forty two percent within one hour!

How Quickly Should You Be Responding to Customers?

How quickly are you responding to customers?

 

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